PM360™ Support

Pre-Purchase Success planning

When you choose PizzaMaster, you gain more than just the world’s most versatile and efficient pizza oven, you gain a lifelong partnership. Our PM360 Support™ process begins before the first oven is ever ordered. Backed by both our dedicated dealer centers and the manufacturer, we work closely with you to evaluate your goals, capacity, space, and future ambitions. By ensuring the right fit before you buy, we help you make a confident, informed decision – with the promise of exceptional support at every stage that follows. Our simple, step-by-step pre-purchase guidance includes:

• • Pre-Installation Readiness Checklist:
    Before your oven arrives, we help you plan for a smooth installation. Our detailed checklist covers critical considerations such as space, power requirements, ventilation, and service access so your oven integrates seamlessly into your workflow.

• • Global Dealer Centers:
    With dealer centers worldwide, we make it easy for you to test recipes, explore the full range of PizzaMaster oven features, and find the perfect fit for your operation. Plus, our local partners ensure faster service, support, and parts replacement whenever and wherever you need it.

• • Needs Assessment and IQOven Configurator™:
    We listen closely to your requirements including your style of pizza, service capacity needs, kitchen constraints, and growth plans to help you decide if and what type of PizzaMaster oven is the right fit for your operation. Plus, our easy-to-use online configurator takes you through a personalized process to identify the ideal PizzaMaster oven for your business. From oven size and output capacity to power options and accessories, it simplifies the decision-making process and eliminates guesswork.

Effortless Procurement and Delivery

With PizzaMaster, it’s never just an order, it’s a commitment to your business success. Our Purchase and Delivery Support is designed to get you up and running faster, with the right ovens at the right time.

We maintain stocked inventory across global regions to minimize wait times and can arrange oven deliveries by truck, ocean, or air, even helicopter for urgent timelines. If a critical project requires faster turnaround, our optional express manufacturing gets you to the front of the line. Throughout this process, we coordinate closely with our network of logistics and dealer partners so you can focus on what you do best: crafting incredible pizza. Seamless purchasing and delivery include:

• • Global Warehousing Advantage
    We maintain regional inventory with our dealer centers so ovens can ship faster and keep your business moving without delay.

• • Freight, Flight, and More
    Flexible shipping by truck, ocean, or air (even helicopter or snowmobile) ensures your oven arrives on time, no matter where you are.

• • Available Express Production
    When you need your oven sooner, our expedited manufacturing option gets you to the front of the line.

Installation and Training Support

Our Installation and Training Support services give you the expertise and hands-on guidance you need to get up and running smoothly. It begins with a professional setup and calibration of your oven, followed by personalized operator training and practical baking guidance. And with our worldwide network of dealer centers and experienced trainers, you’ll have dedicated support on-site or nearby. Here’s what you can expect:

• • Professional Installation
    Our team handles all the technical details (water, power, ventilation, and more) so your oven is installed properly and operating at peak performance.

• • Oven Start-Up and Training
    Once installed, we’ll walk you and your team through every feature of your PizzaMaster oven, making sure you understand its capabilities so you can bake confidently from day one.

• • Baking Training and Support
    Whether you’d like on-site training at your restaurant or hands-on practice at a nearby dealer center, our global network of trainers is here to help you fine-tune recipes and perfect your style.

After Sales Support

Your investment in a PizzaMaster oven is backed by world-class support every day after you go live. Our After Sales Support provides everything you need to protect your oven, prevent costly downtime, and make sure you always bake at your best. With PizzaMaster After Sales Support, you have true peace of mind: we’re here for you and your oven for the long haul, ensuring you can keep your business moving and your customers satisfied, 24/7, 365 days a year. Here’s what you can count on:

• • Service and Care Programs
    Our customizable maintenance programs keep your oven running at peak performance — helping you avoid surprises and minimize unplanned downtime. Regular upkeep not only preserves your oven’s lifespan but also ensures its efficiency and reliability over the long term.

• • Generous Warranties
    PizzaMaster’s industry-leading warranty reflects the quality and confidence we have in every oven. If an issue arises, you’re covered so you can focus on your craft knowing we stand behind our ovens.

• • Local Service Network
    With a worldwide network of local dealers and technicians from Alaska to New Zealand, we make sure genuine parts and expert service are close at hand. Wherever you are, support is never far away.